We are providing our quality service to hotels, restaurants,airlines and spas all around the world. Our wide experience and passion to serve our clients with delectable customer service will help them to get an edge over their competitors.
In this highly competitive market, getting it wrong can be costly. Not only in terms of lost revenue, but also poor reviews and negative feedback can cause damage to your businesses reputation. This can take years to rectify.
With a team that has not only worked for 5 star hotels and gourmet restaurants but also traveled the world to experience the most luxurious places , we are aware of the high standards of Your guests and will help You to fulfill them.

The hotel guest experience will be scored for each Department, from the initial enquiry until the completion of check-out

  • Telephone Etiquette and Sales Analysis
  • Customer Service Levels
  • Product Knowledge
  • Product Quality
  • Brand Standards and Compliance
  • Sales Skills
  • Conference & Events
  • Staff Appearance
  • Facility Standards
  • Website Guest Satisfaction
  • Speed of Service
  • Accuracy, including Spelling, Grammar and Punctuation
  • Restaurant/Bar Meal Mystery Guest Visits
  • Reservation Handling
  • Cleanliness
  • Menu Choice
  • Quality of Food
  • Presentation of Food
  • Presentation of Staff
  • Wine Knowledge
  • Up Selling Skills
  • Bar Service
  • Ambiance
  • Staffing Levels
  • Accommodation
  • Department Communication
  • Children’s Facilities
  • Competitor Analysis



Unlike other mystery guest programs we won’t leave You to decipher the report on Your own or leave You wondering how You improve things. Our focus is giving You the help and confidence to make the necessary changes, and the tools to sustain this over time.

Following the audit we will talk You through the report, highlighting Your strengths and greatest assets so that You can start to capitalise and build on these. We will also discuss and agree your highest priority areas for improvement.

If You would like to know more about the prestige mystery guest programs we offer,
please do not hesitate to contact us.